Refund policy

🍭 STASHCANDY – REFUND POLICY

No Returns or Refunds Policy
All sales are final. We do not accept returns, exchanges, or refunds on any products once an order has been placed. This applies to all items, including unopened or sealed candy and chocolate products.

Why We Do Not Accept Returns
To ensure food safety, hygiene, and quality, we cannot accept returns on candy and chocolate products once purchased. This policy helps us maintain product quality, freshness, and compliance with safety standards.

Incorrect Orders
Customers are responsible for reviewing all product details before completing checkout. We are unable to accept returns or exchanges for items ordered incorrectly.

Damaged, Defective, or Missing Items
If your order arrives damaged, defective, missing, or incorrect, you must contact customer support within 48 hours of delivery with your order number and clear photos. These cases are reviewed individually and handled on a case-by-case basis. Replacement or store credit may be provided at our discretion.

Order Cancellations
Once an order has been processed or shipped, it cannot be canceled, modified, or changed. Please verify all order details before submitting payment.

Shipping & Service Fees
All shipping costs and service fees are non-refundable under all circumstances.

Product Sourcing & Authenticity Guarantee
All products sold on our website are sourced directly from manufacturers, authorized suppliers, or official distributors. We do not sell counterfeit or used items.

Every product is 100% authentic, brand new, and packaged as received from the supplier to ensure quality, safety, and freshness.